Privacy Policy

At 5 Star Management (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following information when you use our website:

• Personal details (name, phone number, email address).
• Property details you submit for listing.
• Payment details (when applicable).
• Browsing information such as IP address, device type, and cookies.

2. How We Use Your Information

We use your information to:

• Process property listings and inquiries.
• Communicate with you about services.
• Improve our website and user experience.
• Send important updates, offers, or newsletters (if you consent).
• Comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

• Service providers assisting with payments, marketing, or hosting.
• Legal authorities if required by law.

4. Data Security

We take appropriate security measures to protect your data from unauthorized access, loss, or misuse.

5. Cookies

Our website uses cookies to enhance user experience and analyze traffic. You may disable cookies in your browser, but some features may not function properly.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications.
• Request details about how your data is used.

7. Contact Us

Welcome to 5 Star Apartments Listing website.
This Website Policy governs your use of our platform and services for listing, renting, and managing
long-term apartment rentals in Tanzania. By accessing or using our website, you agree to comply
with these policies and the applicable laws of the United Republic of Tanzania.

1. Use of the Website

• This platform provides a marketplace for Landlord owners, managers, and tenants to list,
  discover, and book long-term rental apartments.
• Users must provide accurate, current, and complete information when registering, listing
  properties, or making reservations.
• Any fraudulent, misleading, or unlawful use of the website is strictly prohibited.

1. Listings and Property Compliance

• Property owners and managers must ensure that all listings comply with the Land Act No. 4 of
  1999 (Tanzania) and other applicable property and rental regulations.
• Properties listed must be legally owned, leased, or managed by the listing party.
• Users are solely responsible for the accuracy of the property details, pricing, and availability
  provided.

1. Communication Policy

• All communication between landlords, tenants, and agents should be conducted through the
  platform.
• Off-platform communication for negotiation, payment, or rental agreements is not permitted,
  unless expressly approved by our management team :- 5starapartments2006@gmail.com.
• This policy protects users from fraud, ensures transparency, and guarantees service quality.31

1. Payments and Commissions

• All rental payments and service fees must be processed directly to customer via a lease
  agreement but all commissions, site viewing fees are exclusively through the platform’s payment
  system.
• Commissions earned by the platform are withheld until 72 hours after customer payment
  confirmation to allow for time for tenant/customer to complete his given time for dispute
  resolution or refund requests.
• Payouts to property agents earned via the website are automatically processed after this 72-hour
  window.

1. Refund Policy

• Refunds may be requested only under the following conditions:
• 1. The property listed does not exist or was misrepresented.
• 2. The property is not available for the agreed period despite confirmed payment.
• 3. The tenant cancels within the timeframe allowed under the lease agreement terms, if the
  landlord decides to or not refund; either way – no commissions, viewing fees will be refunded.
• Service fees and commission charges are non-refundable, except in cases of proven platform
  error and funds have been confirmed receipt by the platforms (“website”) accounts statement.

1. Taxes and Legal Obligations

• All users are responsible for complying with the Land Act No. 4 of 1999 (Tanzania) and other
  relevant laws regarding property ownership, rental, and leasing.
• Property owners/agents are responsible for declaring and paying all applicable taxes, levies, or
  duties arising from rental income.
• 5 Star apartments may report transactions to relevant authorities where legally required.

1. User Responsibilities

• Tenants must ensure timely payment of rental fees and compliance with rental agreements.
• Landlords/agents must honor a confirmed reservations/booking (s) and provide access to the
  listed property as described.
• Both parties must maintain respectful and lawful behavior while using the platform.

1. Dispute Resolution

• Any disputes arising from listings, rentals, or payments should first be reported to
  5starapartments2006@gmail.com or via the platform’s support system.
• The platform reserves the right to mediate disputes, suspend accounts, or withhold payments
  until the issue is resolved.

1. Amendments

• 5 Star management Limited reserves the right to amend this policy at any time. Updated versions
  will be posted on the website with the 20th August 2025.

1. Contact

1. 5starapartments2006@gmail.com
2. 255 744 242 2223
3. Legal Notice: This Website Policy is governed by the laws of the United Republic of Tanzania,
4. including compliance with The Land Act No. 4 of 1999.

For questions, concerns, or support, please contact: